Definitions

“Telehealth” means the mode of delivering Medi-Cal covered health care benefits and services via information and communication technologies to facilitate the diagnosis, consultation, treatment, education, care management and self-management of a Medi-Cal member’s (referred to as member throughout this policy) health care. Telehealth modalities can help facilitate member self-management and caregiver support and include synchronous and asynchronous interactions.

SOURCE: CA Department of Health Care Services. Medi-Cal Part 2 General Medicine Manual. Telehealth (Nov. 2025). Pg. 1. (Accessed Apr. 2026).

California defines telehealth as “the mode of delivering health care services and public health via information and communication technologies to facilitate the diagnosis, consultation, treatment, education, care management, and self-management of a patient’s health care while the patient is at the originating site and the health care provider is at a distant site”.

SOURCE: CA Dept. Health Care Services, Medi-Cal & Telehealth. (Accessed Apr. 2026).

“Telehealth” means the mode of delivering health care services and public health via information and communication technologies to facilitate the diagnosis, consultation, treatment, education, care management and self-management of a patient’s health care. Telehealth facilitates patient self-management and caregiver support for patients and includes synchronous interactions and asynchronous store and forward transfers.

SOURCE: CA Department of Health Care Services. Family Planning, Access, Care and Treatment Program. Benefits Manual. May. 2024, Pg. 7. (Accessed Apr. 2026).

“Telehealth” means the mode of delivering health care services and public health via information and communication technologies to facilitate the diagnosis, consultation, treatment, education, care management and self-management of a patient’s health care. Telehealth facilitates patient self-management and caregiver support for patients and includes synchronous, real-time interactions between a patient and a health care provider located at a distant site.

SOURCE: CA Department of Health Care Services. Medi-Cal LEA Telehealth Manual. Nov. 2025. Pg. 1. (Accessed Apr. 2026).