Definition
Telemedicine is defined as the use of electronic information and communication technology to deliver healthcare services including without limitation, the assessment, diagnosis, consultation, treatment, education, care management, and self-management of a client. Telemedicine includes store-and-forward technology and remote client monitoring.
SOURCE: AR Medicaid Provider Manual. Section I General Policy. Rule 105.190. Section updated 1/1/22 & Section III Billing Documentation. Rule 305.000. Updated Jan. 1, 2022 (Accessed Feb. 2026).
Provider-Led Arkansas Shared Savings Entity (PASSE) Program
The use of electronic information and communication technology to deliver healthcare services, including without limitation the assessment, diagnosis, consultation, treatment, education, care management, and self-management of a patient. It included store-and-forward technology and remote patient monitoring. The following activities will not be considered a reportable encounter when delivered to a member of the PASSE:
- Audio-only communication, including without-limitation, interactive audio;
- A facsimile machine;
- Text messaging; or
- Electronic mail systems.
Virtual services are telemedicine, telehealth, e-consulting, and provider home visits that are part of a patient care treatment plan and are provided at the individual’s home or in a community setting. These services are provided using mobile secure telecommunication devices, electronic monitoring equipment, and include clinical provider care, behavioral health therapies, speech, occupational and physical therapy services, and treatment provided to an individual at their residence.
SOURCE: PASSE Program (6/1/25) Section II, Program Policy. (Accessed Feb. 2026)
Rural Health Centers
Arkansas Medicaid defines telemedicine services as medical services performed as electronic transactions in real time.
“Telemedicine” means the use of electronic information and communication technology to deliver healthcare services, including without limitation the assessment, diagnosis, consultation, treatment, education, care management, and self-management of a patient.
Telemedicine includes store-and-forward and remote patient monitoring.
For the purposes of this subchapter, “telemedicine” does not include the use of:
- Audio-only communication, unless the audio-only communication is real-time, interactive, and substantially meets the requirements for a healthcare service that would otherwise be covered by the health benefit plan.
- As with other medical services covered by a health benefit plan, documentation of the engagement between patient and provider via audio-only communication shall be placed in the medical record addressing the problem, content of conversation, medical decision-making, and plan of care after the contact.
- The documentation described in subdivision (7)(C)(i)(b) of this section is subject to the same audit and review process required by payers and governmental agencies when requesting documentation of other care delivery such as in-office or face-to-face visits;
- A facsimile machine;
- Text messaging; or
SOURCE: AR Code 23-79-1601(7). (Accessed Feb. 2026).
Ambulance Services
“Telemedicine” means the use of audiovisual electronic information and communication technology to deliver healthcare services, including without limitation the assessment, diagnosis, consultation, treatment, education, care management, and self-management of a patient.
“Telemedicine” includes store-and-forward technology and remote patient monitoring.
“Telemedicine” does not include the use of audio-only electronic technology.
SOURCE: AR Code 20-13-108 & 23-79-2702, (Accessed Feb. 2026).
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