Store and Forward
POLICY
Telehealth store-and-forward (S&F) technology is the asynchronous, secure electronic transmission of a patient’s health information provided through the transference of text, digital images, sounds, previously recorded video, or responses to a survey from one location to another to allow a consulting distant telehealth practitioner the ability to obtain the information, analyze it, and report back to the referring provider.
Reimbursement for telehealth S&F services will be provided for Medicaid patients with conditions or clinical circumstances where the provision of S&F services can appropriately reduce the need for in-person visits.
SOURCE: DE Medical Assistance Program. Practitioner Provider Specific Manual, 12/20/24. Ch. 16.2.8, pg. 74. (Accessed May 2025).
The Behavioral Health manual still states that asynchronous or “store-and-forward” applications do not meet the DMAP definition of telemedicine.
ELIGIBLE SERVICES/SPECIALTIES
When billing the DMAP for S&F services, the provider must use the appropriate CPT® procedure codes under Interprofessional Telephone/Internet/Electronic Health Record Consultations.
SOURCE: DE Medical Assistance Program. Practitioner Provider Specific Manual, 12/20/24. Ch. 16.6.5.2.3.1, pg. 80. (Accessed May 2025).
Chart reviews, electronic mail messages, facsimile transmissions, or internet services for online medical evaluations are not considered telehealth.
SOURCE: DE Medical Assistance Program. Practitioner Provider Specific Manual, 12/20/24. Ch. 16.6.3, pg. 79. (Accessed May 2025).
GEOGRAPHIC LIMITS
No Reference Found
TRANSMISSION FEE
No Reference Found
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