COVID-19

Private Payer

Many states have laws requiring private payers provide some type of reimbursement for telehealth delivered services. During the COVID-19 public health emergency (PHE), many states requested that their insurers expand the services they allow to be provided via telehealth, the types of providers that are able to deliver those services or required them to pay the same rate as in-person services. These policies are temporary and most will expire at the end of the PHE.

Click the map to scroll down to the state

Alabama

Last updated 09/24/2021

Department of Insurance: Insurer Response to COVID-19

STATUS: Updated 8/27/21.  …

Department of Insurance: Insurer Response to COVID-19

STATUS: Updated 8/27/21.  Carrier-issued expiration dates vary.

Department of Insurance: Telehealth Services Guidance to Health Insurers

STATUS: Active

Department of Insurance: Covid-19 Testing And Treatment For The Uninsured

STATUS: Active

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Alaska

Last updated 10/14/2021

Alaska Department of Commerce, Community, and Economic Development: Telehealth and

Alaska Department of Commerce, Community, and Economic Development: Telehealth and Licensing During Covid-19

STATUS: Parts have expired while other sections are still active.

Alaska Remittance Advice Message: Medicaid Telehealth Coverage

STATUS: Active until the DHSS’ PHE is rescinded, or the federal PHE ends, whichever comes first. 

Department of Commerce, Community, and Economic Development: Coverage of Telehealth

STATUS: Active

Department of Commerce, Community and Economic Development:  Telehealth Delivery of Services

STATUS: Expired

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Arizona

Last updated 09/15/2021

Office of the Governor: Executive Order on Telemedicine Coverage

STATUS: …

Office of the Governor: Executive Order on Telemedicine Coverage

STATUS: Rescinded by EO 2021-13 due to passage of permanent legislation.

Office of the Governor: Executive Order on Telemedicine Coverage – Private Insurers

STATUS: Rescinded by EO 2021-13 due to passage of permanent legislation.

Office of the Governor: Executive Order on Telemedicine for Workers Compensation

STATUS: Rescinded due to passage of new legislation.

Office of the Secretary of State – Regulatory bulletin announcing enforcement of Governor’s executive orders

STATUS: Executive orders rescinded by EO 2021-13 due to passage of permanent legislation.

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Arkansas

Last updated 10/05/2021

Department of Insurance:  Reimbursement for Telemedicine

STATUS: RESCINDED – By …

Department of Insurance:  Reimbursement for Telemedicine

STATUS: RESCINDED – By Bulletin No. 20-2020

Department of Insurance:  Telemedicine Coverage

STATUS: Expired

Office of the Governor: Executive Suspending Telemedicine Requirements

STATUS: Expired

Office of the Governor: Executive Order to renew Executive Order 20-05

STATUS: Expired

Office of The Governor: Executive Order to Renew the Disaster and Public Health Emergency to Mitigate the Spread and Impact of COVID-19

STATUS: Expired

Office of The Governor: Executive Order 21-14 Declaring a Statewide PHE

STATUS: Expired

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California

Last updated 08/28/2021

Department of Managed Health Care: Reimbursement for Telehealth Services (APL

Department of Managed Health Care: Reimbursement for Telehealth Services (APL 20-009)

STATUS: Active

Department of Managed Health Care:  Telehealth Services (APL 20-13)

STATUS: Active

STATUS: Active during state emergency

STATUS: Active

Department of Insurance:  Increased Telehealth Access

STATUS: Active

Department of Insurance: Notice regarding Telehealth

STATUS: Active

Department of Insurance:  Maximizing Telehealth

STATUS: Active

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Colorado

Last updated 08/16/2021

Department of Public Health:  Telehealth for Providers

STATUS: Active

Department …

Department of Public Health:  Telehealth for Providers

STATUS: Active

Department of Regulatory Agencies, Division of Insurance: In-Network Telehealth Services for COVID-19-related testing/treatment

STATUS: Active

Division of Insurance:  FAQs on Telehealth Services

STATUS: Expired

Division of Insurance:  Telehealth Services

STATUS: Expired

Office of Governor:  Executive Order to Expand Telehealth & EO Extension

STATUS: Expired

Department of Regulatory Agencies: Commercial Insurance Market Coverage

STATUS: Expired

Department of Regulatory Agencies Division of Insurance: Telehealth Services during COVID-19

STATUS: Expired

Department of Regulatory Agencies Division of Insurance: In-Network Telehealth Services

STATUS: Expired

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Connecticut

Last updated 06/28/2021

Office of Governor:  Executive Order  Telehealth Services

STATUS: Active, until …

Office of Governor:  Executive Order  Telehealth Services

STATUS: Active, until end of public health and civil preparedness emergency

Department of Insurance: Health Insurance Coverage for Telehealth revised under PA20-02 and Procedures-Conn. Gen. Stat. § 38a-499a and § 38a-526a

 STATUS: Expired Mar. 15, 2021

HB 5118: Lower Private Payer Reimbursement

STATUS: Introduced

SB 509/HB 6249: Private Payer Telehealth Providers and Services Expansion

STATUS: Introduced

SB 509/SB 395: Private Payer Mental Health Coverage

STATUS: Introduced

HB 5549: Private Payer Parity

STATUS: Introduced

HB 6001: Extends Telehealth emergency orders until March 15, 2021

STATUS: Enacted

Office of Governor: Extends HB 6001 and Telehealth emergency orders until April 20, 2021

STATUS: Expired

HB 5596: Extends Telehealth emergency orders until June 30, 2023

STATUS: Enacted

Medicaid: Bulletin announcing Current Emergency COVID-19 Telehealth Policies in Effect until Further Notice

STATUS: Active, until further notice

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Delaware

Last updated 07/09/2021

Insurance Commissioner: Bulletin to Insurance Carriers on Telehealth

STATUS: DE

Insurance Commissioner: Bulletin to Insurance Carriers on Telehealth

STATUS: DE State of Emergency to expire July 13, 2021. Unclear if this policy will be affected.

Insurance Commissioner: Bulletin Additional Guidance on Telehealth

STATUS: DE State of Emergency to expire July 13, 2021. Unclear if this policy will be affected.

Insurance Commissioner: Bulletin, Passage of Telemedicine Statute

STATUS: Statute expired July 1, 2021

HB 348:  Extends Telehealth Emergency Expansions – Allow audio-only, waive in-person requirements, expand eligible providers and insurance coverage

STATUS: Enacted (Expired July 1, 2021)

Department of Insurance: Insurance Coverage for Telemedicine and Telehealth

STATUS: Expired July 1, 2021

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District of Columbia

Last updated 08/25/2021

Health Regulation and Licensing Administration: Guidance on use of Telehealth

Health Regulation and Licensing Administration: Guidance on use of Telehealth in DC

STATUS: Active

Department of Insurance: Order regarding carriers provide telehealth coverage

STATUS: Expired 7/25/21, when the DC PHE ended.

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Florida

Last updated 07/16/2021

Office of Insurance Regulation: Telehealth and Pharmacy Guidance

STATUS: Expired…

Office of Insurance Regulation: Telehealth and Pharmacy Guidance

STATUS: Expired

Office of the Governor: Executive Order on Telehealth for State Employee Plans

STATUS: Expired July 7, 2020

Department of Health:  Emergency Order on Telehealth, Prescribing and Licensing

STATUS: Expired

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Georgia

Last updated 09/30/2021

No Reference Found

No Reference Found

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Hawaii

Last updated 09/28/2021

Medicaid: COVID-19 Pandemic Action Plan for QI Health Plans

STATUS: Active, until the last day of the final month of the PHE (Some elements may be overridden by QI-2107A).

Department of Insurance:  COVID-19 FAQs (includes telehealth question)

STATUS: Active

Office of the Governor: Executive Order (includes telehealth)

STATUS: Active, until end of emergency period

Office of the Governor Emergency Proclamation: Suspension of enforcement penalties related to provider prescribing practices and out-of-state providers

STATUS: Active until end of PHE

Memo QI-2107A: COVID-19 Action Plan for QI Health Plans – Guidance for Resuming In-Person Services

STATUS: Permanent

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Idaho

Last updated 08/10/2021

Department of Insurance:  Temporary Waiver of Provider Restrictions

STATUS: Active, …

Department of Insurance:  Temporary Waiver of Provider Restrictions

STATUS: Active, until end of ID State of Emergency

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Illinois

Last updated 08/25/2021

HB 3308: Codified Private Payer EO Provisions in Statute…

HB 3308: Codified Private Payer EO Provisions in Statute

STATUS: Enacted

Office of the Governor: Revises and Extends Order on Telehealth Services

STATUS: Expired

Office of the Governor: Extends Order on Telehealth Services

STATUS: Expired

Office of the Governor: Extends Order on Telehealth Services

STATUS: Expired

Office of the Governor: Extends Order on Telehealth Services

STATUS: Expired

Office of the Governor: Extends Order on Telehealth Services

STATUS: Expired

Office of the Governor: Extends Order on Telehealth Services

STATUS: Expired

Office of the Governor: Extends Order on Telehealth Services

STATUS: Expired

Office of the Governor: Extends Order on Telehealth Services

STATUS: Expired

Office of the Governor: Extends and Revises Executive Order to Expand Telehealth Services

Status: Expired

Office of the Governor: Executive Order to Expand Telehealth Services

STATUS: Expired

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Indiana

Last updated 08/25/2021

Office of the Governor: Executive Order on telemedicine

STATUS: Rescinded, …

Office of the Governor: Executive Order on telemedicine

STATUS: Rescinded, by EO 21-17 effective Jun. 30, 2021

Office of the Governor: Executive Order 

STATUS: Active

Office of the Governor: Executive Order

STATUS: Active

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Iowa

Last updated 10/11/2021

Office of the Governor:  Emergency Proclamation on Telehealth/Telemedicine

STATUS: Expired…

Office of the Governor:  Emergency Proclamation on Telehealth/Telemedicine

STATUS: Expired

Office of the Governor:  Emergency Proclamation on Telehealth/Telemedicine

STATUS: Expired

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Kansas

Last updated 08/30/2021

Insurance Department: COVID-19 FAQs

STATUS: Active

Insurance Department: COVID-19 FAQs

STATUS: Active

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Kentucky

Last updated 09/14/2021

Department of Insurance: Telehealth Remote Communications

STATUS: Active

Department of Insurance: Telehealth Remote Communications

STATUS: Active

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Louisiana

Last updated 08/31/2021

Senate Bill 29: Public Health Emergency Powers for Commissioner of Insurance 

STATUS: Permanent, effective August 1, 2021

Department of Insurance: Emergency Rule on Telemedicine Expansion

STATUS: Expired May 12, 2020

LA Division of Administration: : Worker’s Compensation Guidelines

STATUS: Expired

Department of Insurance:  Telemedicine and Network Adequacy

STATUS: Expired

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Maine

Last updated 08/09/2021

Department of Insurance:  Remote Delivery of Services

STATUS: Expired, June …

Department of Insurance:  Remote Delivery of Services

STATUS: Expired, June 30, 2021 due to state end of Civil Emergency.

Department of Insurance: Repeal of Insurance Emergency Response Orders

Status: Active

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Maryland

Last updated 08/31/2021

Department of Health: FAQs on Telehealth

STATUS: Active (Extended by

Department of Health: FAQs on Telehealth

STATUS: Active (Extended by legislation)

STATUS: Enacted

HB 123/SB 3 : Extends many telehealth flexibilities including relaxed originating site restrictions, as well as audio-only and parity until June 30, 2023

STATUS: Enacted

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Massachusetts

Last updated 09/01/2021

Division of Insurance: Insurance FAQs During COVID-19

STATUS: Active

Division …

Division of Insurance: Insurance FAQs During COVID-19

STATUS: Active

Division of Insurance: Guidelines to deliver Medically Necessary Services via Telehealth

STATUS: Expired

Department of Insurance: Managed Care Practices and Continued Access to Telehealth Services

STATUS: Active

MA Legislature: Acts of 2020 Chapter 260

STATUS: Permanent

Office of the Governor: Order Expanding Telehealth

STATUS: Rescinded by Executive Order 61

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Michigan

Last updated 09/02/2021

Office of the Governor:  Executive Order on Telehealth

STATUS: Rescinded

Office of the Governor:  Executive Order on Telehealth

STATUS: Rescinded

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Mississippi

Last updated 08/09/2021

Insurance Department:  Extends Telemedicine Coverage

STATUS: Active, until end of …

Insurance Department:  Extends Telemedicine Coverage

STATUS: Active, until end of MS State of Emergency

Worker’s Compensation: Practice of Telemedicine

STATUS: Permanent

Worker’s Compensation: Telemedicine During COVID-19

STATUS: Expired Sept. 28, 2020 (see below)

Worker’s Compensation:  Telemedicine Extension

STATUS: Expired December 24, 2020

Worker’s Compensation: MWCC – Expansion of the Rule for Telemedicine Services

STATUS: Expired June 30, 2020

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Missouri

Last updated 08/04/2021

Department of Insurance:  Provision of Services via Telehealth and Extension

Department of Insurance:  Provision of Services via Telehealth and Extension

STATUS: Expired June 15, 2020

Office of the Governor: Services provided via telehealth – Extension

STATUS: Active, until August 31, 2021

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Montana

Last updated 09/08/2021

Insurance Commissioner:  Telehealth Coverage during COVID-19

STATUS: Varies based on …

Insurance Commissioner:  Telehealth Coverage during COVID-19

STATUS: Varies based on insurer

Office of the Governor: Directive Implementing EO 2-2021

STATUS:  Expired, but extended by Temporary Emergency Rule 37-955. Temporary rule effective for 120 days after July 2, 2021.

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Nebraska

Last updated 08/02/2021

Medicaid:  General Statewide Telehealth -COVID-19 FAQs

STATUS: Active, some flexibilities …

Medicaid:  General Statewide Telehealth -COVID-19 FAQs

STATUS: Active, some flexibilities may have expired due to end of state of emergency.

Department of Insurance: Telehealth Questions and Responses

STATUS: Varies

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Nevada

Last updated 07/28/2021

Insurance Commissioner: Regulation on Telehealth for Health Insurers

STATUS: Active, …

Insurance Commissioner: Regulation on Telehealth for Health Insurers

STATUS: Active, expires on date on which the State of Emergency expires.

Insurance Commissioner: Emergency Regulation on Telehealth

STATUS: Active

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New Hampshire

Last updated 07/26/2021

Office of Governor: Executive Order on Expansion of Telehealth Services

STATUS: Expired with end of State of Emergency on June 11, 2021. Some provisions were made permanent through HB 1623.

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New Jersey

Last updated 07/21/2021

Department of Health: Telehealth COVID-19 FAQs

STATUS: Active during COVID-19 …

Department of Health: Telehealth COVID-19 FAQs

STATUS: Active during COVID-19 pandemic. NJ public health emergency ended, but state of emergency is still in effect.  Telehealth expansions may still be active.

Dep. of Banking and Insurance:  Bulletin on Telemedicine Coverage

STATUS: Active, until end of NJ state of emergency and PHE. PHE has ended, but state of emergency is still active.

Dep. of Banking and Insurance: Bulletin on Telemedicine for Personal Injury Protection Coverage

STATUS: Active, until end of NJ state of emergency and PHE. PHE has ended, but state of emergency is still active.

A 4124: Insurance coverage

STATUS: Pending

AB 3843: Health Carrier and Medicaid Coverage

STATUS: Enacted

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New Mexico

Last updated 07/19/2021

Medicaid & Private Payer: Temporary Telehealth Expansion

STATUS: Active, until …

Medicaid & Private Payer: Temporary Telehealth Expansion

STATUS: Active, until end of COVID-19 PHE

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New York

Last updated 07/15/2021

Department of Financial Services:  Coronavirus and Telehealth Services

STATUS: Appears …

Department of Financial Services:  Coronavirus and Telehealth Services

STATUS: Appears to have expired since NY State of Emergency ended on June 24.

Department of Financial Services:  FAQs on Health Insurance

STATUS: Unclear if it’s been updated since expiration of emergency.

Worker’s Compensation Board: Allowing Telemedicine

STATUS: Expired July 11, 2021

Department of Financial Services: Requirement for COVID-19/Telehealth coverage

STATUS: Expired July 6, 2021

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North Carolina

Last updated 07/13/2021

Department of Insurance:  Payer COVID-19 Telehealth Policies

STATUS: Active

Department of Insurance:  Payer COVID-19 Telehealth Policies

STATUS: Active

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North Dakota

Last updated 07/08/2021

Office of the Governor: Telehealth and Licensing Requirements

STATUS: Expired. …

Office of the Governor: Telehealth and Licensing Requirements

STATUS: Expired. State of emergency rescinded and all related executive orders.

ND Insurance Department: Expansion of Telehealth Services

STATUS: Includes permanent policies & policies during COVID-19 declaration.

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Ohio

Last updated 07/06/2021

HB 122: Private Payer Reimbursement

STATUS: Pending

HB 122: Private Payer Reimbursement

STATUS: Pending

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Oklahoma

Last updated 06/29/2021

Insurance Department:  Bulletin on Coronavirus (includes telemedicine)

STATUS: Expired.…

Insurance Department:  Bulletin on Coronavirus (includes telemedicine)

STATUS: Expired.

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Oregon

Last updated 06/30/2021

Consumer and Business Services:  Telehealth Guidance for Health Plans

STATUS: …

Consumer and Business Services:  Telehealth Guidance for Health Plans

STATUS: Active, until end of COVID-19 outbreak State of Emergency ends June 28, 2021. Federal PHE still active.

Consumer and Business Services:  Telehealth Page

STATUS: Active. Requirement for telehealth option at least through June 30, 2021.

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Pennsylvania

Last updated 10/18/2021

Medicaid: MCO Memo on Telemedicine Guidance During COVID-19 (Updated April 2020)

STATUS: Expired

Insurance Department: Private Payer Telehealth Flexibilities

STATUS: Active, expires until end of federal PHE

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Rhode Island

Last updated 06/25/2021

Health Insurance Commissioner:  Insurance Coverage

STATUS:  Active during State of …

Health Insurance Commissioner:  Insurance Coverage

STATUS:  Active during State of Emergency

Office of the Governor: Executive Order 20-06: Expanding Access to Telemedicine Services/Insurance Coverage of Telemedicine

STATUS: Active until June 18, 2021 (see EO 21-56)

Health Insurance Commissioner and Medicaid: Program Instructions During COVID-19

STATUS: Active, until end of RI State of Emergency

Health Insurance Commissioner: Emergency Telemedicine Measures

STATUS: Active, expires when EO 21-06 expires. Currently June 18, 2021.

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South Carolina

Last updated 06/19/2021

Department of Insurance: Health Issuers Response to COVID-19

STATUS: Varies

Department of Insurance: Health Issuers Response to COVID-19

STATUS: Varies

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South Dakota

Last updated 09/10/2021

No Reference Found

No Reference Found

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Tennessee

Last updated 06/14/2021

Texas

Last updated 09/23/2021

Department of Insurance: Worker’s Compensation Provider Information on Telemedicine

STATUS: Active

Department of Insurance: Emergency Rule for Workers’ Compensation

STATUS: Expired

Department of Insurance: Emergency Rule Adoption Memo

STATUS: Expired

Department of Insurance: Announcement of Payment Parity

STATUS: Expired.

Department of Insurance: Emergency Rule on Telemedicine

STATUS: Expired

Department of Insurance: Emergency Rule FAQs

STATUS: Varies

Department of Insurance: MMI and IR evaluations not allowed via telemedicine and telehealth

STATUS: Permanent

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Utah

Last updated 06/09/2021

Department of Insurance:  Telehealth Services by Insurers

STATUS: Active

Department …

Department of Insurance:  Telehealth Services by Insurers

STATUS: Active

Department of Health: Telehealth Resources

STATUS: Active

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Vermont

Last updated 06/02/2021

Dep. Of Financial Regulation: Coverage for Telehealth, Telephone or Store

Dep. Of Financial Regulation: Coverage for Telehealth, Telephone or Store and Forward

STATUS: Withdrawn, October 23, 2020

Dep. Of Financial Regulation: Memo on COVID-19 and Telemedicine Services

STATUS: Active

Emergency Rule: Access to Health Care Services During the COVID-19 Pandemic

STATUS: Expires July 1, 2021

H 742: Insurance Reimbursement

STATUS: Enacted

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Virginia

Last updated 09/21/2021

No Reference Found

No Reference Found

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Washington

Last updated 09/08/2021

Department of Insurance: Partial Emergency Order on Telemedicine Extension

STATUS: …

Department of Insurance: Partial Emergency Order on Telemedicine Extension

STATUS: Expired May 30, 2021

Office of the Governor: Proclamation on Telemedicine

STATUS: Extends Governor Proclamation until end of State of emergency.

Office of the Governor: Proclamation on Telemedicine Payment Parity

STATUS: Active, until WA State of Emergency ends

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West Virginia

Last updated 09/13/2021

Office of Insurance Commissioner: Coverage of Telehealth Services and Coronavirus

Office of Insurance Commissioner: Coverage of Telehealth Services and Coronavirus (COVID-19)

STATUS: Superseded by HB 4003

Office of Insurance Commissioner: Modified Coverage of Telehealth Services and Coronavirus (COVID-19)

STATUS: Varies

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Wisconsin

Last updated 09/06/2021

Dept. Of Insurance: Request Regarding Malpractice Coverage

STATUS: Executive Order …

Dept. Of Insurance: Request Regarding Malpractice Coverage

STATUS: Executive Order based on overturned by state supreme court. Expired with end of state PHE.

Dept. Of Insurance: Bulletin on Coverage Request

STATUS:  Executive Order based on overturned by state supreme court. Expired with end of state PHE.

Executive Order: Telemedicine Licensing and Payers

STATUS: PHE overturned by state supreme court. Expired with end of state PHE.

Dept. Of Insurance: Telemedicine Coverage Request

STATUS: Executive Order based on overturned by state supreme court. Expired with end of state PHE.

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Wyoming

Last updated 09/03/2021

No Reference Found

No Reference Found

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COVID-19

Private Payer

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