COVID-19

Private Payer

Many states have laws requiring private payers provide some type of reimbursement for telehealth delivered services. During the COVID-19 public health emergency (PHE), many states requested that their insurers expand the services they allow to be provided via telehealth, the types of providers that are able to deliver those services or required them to pay the same rate as in-person services. These policies are temporary and most will expire at the end of the PHE.

Click the map to scroll down to the state

Alabama

Last updated 02/28/2021

Department of Insurance: Insurer Response to COVID-19

STATUS: AL’s Dept. …

Department of Insurance: Insurer Response to COVID-19

STATUS: AL’s Dept. of Insurance did not issue administrative rules that required carriers in the state to cover telehealth during the PHE. Carrier-issued expiration dates vary.

Department of Insurance: Telehealth Services Guidance to Health Insurers

STATUS: Active

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Alaska

Last updated 02/28/2021

Alaska Remittance Advice Message: Medicaid Telehealth Coverage

STATUS: Active, throughout …

Alaska Remittance Advice Message: Medicaid Telehealth Coverage

STATUS: Active, throughout the duration of the PHE

Department of Insurance: Telehealth Coverage

STATUS: Permanent

Department of Commerce, Community, and Economic Development: Coverage of Telehealth

STATUS: Active

Department of Commerce, Community and Economic Development:  Telehealth Delivery of Services

STATUS: Expires when Governor decides PHE no longer exists.

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Arizona

Last updated 02/28/2021

Office of the Governor: Executive Order on Telemedicine Coverage

STATUS: …

Office of the Governor: Executive Order on Telemedicine Coverage

STATUS: Active, until end of COVID-19 emergency declaration

Office of the Governor: Executive Order on Telemedicine Coverage – Private Insurers

STATUS: Active, until end of COVID-19 emergency declaration

Office of the Governor: Executive Order on Telemedicine for Workers Compensation

STATUS: Active, until end of COVID-19 emergency declaration

Office of the Secretary of State – Regulatory bulletin announcing enforcement of Governor’s executive orders

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Arkansas

Last updated 02/28/2021

Department of Insurance:  Reimbursement for Telemedicine

STATUS: RESCINDED – By …

Department of Insurance:  Reimbursement for Telemedicine

STATUS: RESCINDED – By Bulletin No. 20-2020

Department of Insurance:  Telemedicine Coverage

STATUS: Clarification of permanent policy

Office of the Governor: Executive Suspending Telemedicine Requirements

STATUS: Active, until end of AR State of Emergency

Office of the Governor: Executive Order to renew Executive Order 20-05

STATUS:  Active for 60 days from last PHE renewal (March 1, 2021)

Office of The Governor: Executive Order to Renew the Disaster and Public Health Emergency to Mitigate the Spread and Impact of COVID-19

STATUS: Active, until the end of the AR State of Emergency

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California

Last updated 02/28/2021

Medicaid:  DMHC Telehealth Services (APL 20-13)

STATUS: Effective for duration …

Medicaid:  DMHC Telehealth Services (APL 20-13)

STATUS: Effective for duration of state of emergency

Medicaid: DMHC Reimbursement for Telehealth Services (APL 20-009)

STATUS: Active

Department of Insurance:  Increased Telehealth Access

STATUS: Active, until end of CA State of Emergency

Department of Insurance: Notice regarding Telehealth

STATUS: Active, until end of CA State of Emergency

Department of Insurance:  Maximizing Telehealth

STATUS: Active, until end of CA State of Emergency

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Colorado

Last updated 02/28/2021

Division of Insurance:  FAQs on Telehealth Services

STATUS: Expired

Division …

Division of Insurance:  FAQs on Telehealth Services

STATUS: Expired

Division of Insurance:  Telehealth Services

STATUS: Expired

Office of Governor:  Executive Order to Expand Telehealth & EO Extension

STATUS: Expired

Department of Public Health:  Telehealth for Providers

STATUS: Active

Department of Regulatory Agencies: Commercial Insurance Market Coverage

STATUS: Expired

Department of Regulatory Agencies Division of Insurance: Telehealth Services during COVID-19

STATUS: Expired

Department of Regulatory Agencies Division of Insurance: In-Network Telehealth Services

STATUS: Expired

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Connecticut

Last updated 02/28/2021

Office of Governor:  Executive Order  Telehealth Services

STATUS: Active, until …

Office of Governor:  Executive Order  Telehealth Services

STATUS: Active, until end of public health and civil preparedness emergency

Department of Insurance: Health Insurance Coverage for Telehealth revised under PA20-02 and Procedures-Conn. Gen. Stat. § 38a-499a and § 38a-526a

 STATUS: Expired Mar. 15, 2021

HB 5118: Lower Private Payer Reimbursement

STATUS: Introduced

SB 509/HB 6249: Private Payer Telehealth Providers and Services Expansion

STATUS: Introduced

SB 509/SB 395: Private Payer Mental Health Coverage

STATUS: Introduced

HB 5549: Private Payer Parity

STATUS: Introduced

HB 6001: Telehealth Professional and Private Payer Amendments

STATUS: Enacted

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Delaware

Last updated 02/28/2021

Insurance Commissioner: Bulletin to Insurance Carriers on Telehealth

STATUS: Active, …

Insurance Commissioner: Bulletin to Insurance Carriers on Telehealth

STATUS: Active, until withdrawn or superseded

Insurance Commissioner: Bulletin Additional Guidance on Telehealth

STATUS: Active, until withdrawn or superseded

Insurance Commissioner: Bulletin, Passage of Telemedicine Statute

STATUS: Active, expires July 1, 2021

Department of Insurance: Insurance Coverage for Telemedicine and Telehealth

STATUS: Active, expires July 1, 2021

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District of Columbia

Last updated 02/28/2021

Department of Insurance: Order regarding carriers provide telehealth coverage

STATUS: Active, until end of DC PHE

Health Regulation and Licensing Administration: Guidance on use of Telehealth in DC

STATUS: Active

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Florida

Last updated 02/28/2021

Office of Insurance Regulation: Telehealth and Pharmacy Guidance

STATUS: Active…

Office of Insurance Regulation: Telehealth and Pharmacy Guidance

STATUS: Active

Office of the Governor: Executive Order on Telehealth for State Employee Plans

STATUS: Expired July 7, 2020

Department of Health:  Emergency Order on Telehealth, Prescribing and Licensing

STATUS: Expired

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Georgia

Last updated 02/28/2021

No Reference Found

No Reference Found

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Hawaii

Last updated 02/28/2021

Medicaid: COVID-19 Pandemic Action Plan for QI Health Plans

STATUS: Active, until the last day of the final month of the PHE

Department of Insurance:  COVID-19 FAQs (includes telehealth question)

STATUS: Active

Office of the Governor: Executive Order (includes telehealth)

STATUS: Active, until end of emergency period

Office of Governor:  Executive Order (includes telehealth updated orders)

STATUS: Active, expires Feb. 14, 2021

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Idaho

Last updated 02/28/2021

Department of Insurance:  Temporary Waiver of Provider Restrictions

STATUS: Active, …

Department of Insurance:  Temporary Waiver of Provider Restrictions

STATUS: Active, until end of ID State of Emergency

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Illinois

Last updated 02/28/2021

Office of the Governor: Executive Order on Telehealth Services

STATUS: …

Office of the Governor: Executive Order on Telehealth Services

STATUS: Expired November 14, 2020

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Indiana

Last updated 02/28/2021

Office of the Governor: Executive Order on telemedicine

STATUS: Active, …

Office of the Governor: Executive Order on telemedicine

STATUS: Active, until end of PHE

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Iowa

Last updated 02/28/2021

Office OF the Governor:  Emergency Proclamation on Telehealth/Telemedicine

STATUS: Expired…

Office OF the Governor:  Emergency Proclamation on Telehealth/Telemedicine

STATUS: Expired

Office of the Governor:  Emergency Proclamation on Telehealth/Telemedicine

STATUS: Expired

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Kansas

Last updated 02/28/2021

Insurance Department: COVID-19 FAQs

STATUS: Active

Insurance Department: COVID-19 FAQs

STATUS: Active

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Kentucky

Last updated 02/28/2021

Department of Insurance: Telehealth Remote Communications

STATUS: Active

Department of Insurance: Telehealth Remote Communications

STATUS: Active

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Louisiana

Last updated 02/28/2021

Department of Insurance: Emergency Rule on Telemedicine Expansion

STATUS: Expired …

Department of Insurance: Emergency Rule on Telemedicine Expansion

STATUS: Expired May 12, 2020

LA Division of Administration: : Worker’s Compensation Guidelines

STATUS: Expired

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Maine

Last updated 02/28/2021

Department of Insurance:  Remote Delivery of Services

STATUS: Active, until …

Department of Insurance:  Remote Delivery of Services

STATUS: Active, until further notice

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Maryland

Last updated 02/28/2021

Department of Health: FAQs on Telehealth

STATUS: Active

Department of Health: FAQs on Telehealth

STATUS: Active

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Massachusetts

Last updated 02/28/2021

Division of Insurance: Insurance FAQs During COVID-19

STATUS: Active

Division …

Division of Insurance: Insurance FAQs During COVID-19

STATUS: Active

Division of Insurance: Guidelines to deliver Medically Necessary Services via Telehealth

STATUS: Active, until end of MA State of Emergency

Office of the Governor: Order Expanding Telehealth

STATUS: Rescinded by Executive Order 61

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Michigan

Last updated 02/28/2021

Office of the Governor:  Executive Order on Telehealth

STATUS: Rescinded

Office of the Governor:  Executive Order on Telehealth

STATUS: Rescinded

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Mississippi

Last updated 02/28/2021

Insurance Department:  Extends Telemedicine Coverage

STATUS: Active, until end of …

Insurance Department:  Extends Telemedicine Coverage

STATUS: Active, until end of MS State of Emergency

Worker’s Compensation: Telemedicine During COVID-19

STATUS: Expired Sept. 28, 2020 (see below)

Worker’s Compensation:  Telemedicine Extension

STATUS: Expired December 24, 2020

Worker’s Compensation: MWCC – Expansion of the Rule for Telemedicine Services

STATUS: Expired June 30, 2020

Worker’s Compensation: Appendix P

STATUS: Active

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Missouri

Last updated 02/28/2021

Department of Insurance:  Provision of Services via Telehealth

STATUS: Expired …

Department of Insurance:  Provision of Services via Telehealth

STATUS: Expired June 15, 2020

Department of Insurance: Services provided via telehealth – Extension

STATUS: Active, until March 31, 2021

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Montana

Last updated 04/30/2021

Insurance Commissioner:  Telehealth Coverage during COVID-19

STATUS: Varies based on …

Insurance Commissioner:  Telehealth Coverage during COVID-19

STATUS: Varies based on insurer

Department of Labor and Industry:  COVID-19 Information for Professional and Occupational Licensees

STATUS: Active

Office of the Governor: Directive Implementing EO 2-2021

STATUS: Active, until the last day of the public health emergency

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Nebraska

Last updated 02/28/2021

Medicaid:  General Statewide Telehealth -COVID-19 FAQs

STATUS: Active

Department of …

Medicaid:  General Statewide Telehealth -COVID-19 FAQs

STATUS: Active

Department of Insurance: Telehealth Written Statement Requirement

STATUS: Active, until end of NE State of Emergency

Department of Insurance: Telehealth Questions and Responses

STATUS: Varies

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Nevada

Last updated 02/28/2021

Insurance Commissioner: Regulation on Telehealth for Health Insurers

STATUS: Active, …

Insurance Commissioner: Regulation on Telehealth for Health Insurers

STATUS: Active, until COVID-19 emergency expires

Insurance Commissioner: Emergency Regulation on Telehealth

STATUS: Active

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New Hampshire

Last updated 02/28/2021

Office of Governor: Executive Order on Expansion of Telehealth Services

STATUS: Active, until end of NH State of Emergency or policy rescinded

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New Jersey

Last updated 02/28/2021

Department of Health: Telehealth COVID-19 FAQs

STATUS: Active

Division of …

Department of Health: Telehealth COVID-19 FAQs

STATUS: Active

Division of Mental Health and Addiction Services:  Guidance Regarding Telehealth for Behavioral Health Provider Agencies

STATUS: Active

Medicaid:  Temporary Adjustment to Allow Telehealth for Partial Care and Hospitalizations Services

STATUS: Active, until end of COVID-19 PHE

Division of Mental Health and Addiction Services:  Telehealth for Screening Services

STATUS: Active

Division of Mental Health and Addiction Services:  Guidance Utilization of Telehealth by Psychiatric Emergency Screening Service Providers

STATUS: Active, until further notice from Department

Division of Mental Health and Addiction Services: Telehealth for Opioid Treatment Programs

STATUS: Active

Medicaid: Teledentistry and Consultations

STATUS: Active, until further notice from Department

Dep. of Banking and Insurance:  Bulletin on Telemedicine Coverage

STATUS: Active, until end of NJ state of emergency and PHE

Dep. of Banking and Insurance: Bulletin on Telemedicine for Personal Injury Protection Coverage

STATUS: Active, until end of NJ state of emergency and PHE

Office of Attorney General: Telemedicine Services for Those who qualify for medical marijuana

STATUS: Active, until end of NJ state of emergency or PHE

Div. of Consumer Affairs:  Press Release on telehealth and out-of-state licensing

STATUS: Active, until end of COVID-19 PHE

Department of Consumer Affairs: Allows health care practitioners to utilize telemedicine encounters to meet prescribing requirements

STATUS: Active, until end of emergency

Department of Consumer Affairs:  Grants Alcohol and Drug Counselor Inters working in certain settings a CADC temporary certification allowing them to perform telehealth and telemedicine

STATUS: Active, until end of emergency

Department of Consumer Affairs:  Waives certain licensing rules

STATUS: Active, until end of emergency

A 4124: Insurance coverage

STATUS: Introduced

AB 3843: Health Carrier and Medicaid Coverage

STATUS: Enacted

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New Mexico

Last updated 02/28/2021

Medicaid & Private Payer: Temporary Telehealth Expansion

STATUS: Active, until …

Medicaid & Private Payer: Temporary Telehealth Expansion

STATUS: Active, until end of COVID-19 PHE

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New York

Last updated 02/28/2021

Department of Financial Services: Emergency Rule – Telehealth Coverage for

Department of Financial Services: Emergency Rule – Telehealth Coverage for COVID-19

STATUS: Expired

Department of Financial Services:  Coronavirus and Telehealth Services

STATUS: Active

Department of Financial Services:  FAQs on Health Insurance

STATUS: Active

Department of Financial Services: Minimum Standards for telehealth coverage

STATUS: Active, during State of Emergency

Division of Administrative Rules: Emergency Rule Workers Compensation

STATUS: Active, expires April 11, 2021

Division of Administrative Rules: Emergency Rule Health Insurance

STATUS: Active, expires March 5, 2021

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North Carolina

Last updated 02/28/2021

Department of Insurance:  Payer COVID-19 Telehealth Policies

STATUS: Active

 HB …

Department of Insurance:  Payer COVID-19 Telehealth Policies

STATUS: Active

 HB 1037: Health Plan Coverage

STATUS: Pending

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North Dakota

Last updated 02/28/2021

Office of the Governor: Telehealth and Licensing Requirements

STATUS: Active, …

Office of the Governor: Telehealth and Licensing Requirements

STATUS: Active, for the duration of the declared state of emergency

ND Insurance Department: Expansion of Telehealth Services

STATUS: Active

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Ohio

Last updated 02/28/2021

HB 580: Requires private payer coverage

STATUS: Pending

SB 305: …

HB 580: Requires private payer coverage

STATUS: Pending

SB 305: Requires private payer coverage

STATUS: Pending

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Oklahoma

Last updated 02/28/2021

Insurance Department:  Bulletin on Coronavirus (includes telemedicine)

STATUS: Active, until …

Insurance Department:  Bulletin on Coronavirus (includes telemedicine)

STATUS: Active, until Executive Order 2020-02 is rescinded

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Oregon

Last updated 02/28/2021

Consumer and Business Services:  Telehealth Guidance for Health Plans

STATUS: …

Consumer and Business Services:  Telehealth Guidance for Health Plans

STATUS: Active, until end of COVID-19 outbreak

Consumer and Business Services:  Telehealth Page

STATUS: Active

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Pennsylvania

Last updated 02/28/2021

Medicaid: MCO Memo on Telemedicine Guidance During COVID-19 (Updated April 2020)

STATUS: Active, until end of PA State of Emergency

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Rhode Island

Last updated 02/28/2021

Office of the Governor: Executive Order 20-06: Expanding Access to

Office of the Governor: Executive Order 20-06: Expanding Access to Telemedicine Services/Insurance Coverage of Telemedicine

STATUS: Active until March 24, 2021 (see EO 21-16)

Health Insurance Commissioner and Medicaid: Program Instructions During COVID-19

STATUS: Active, until end of RI State of Emergency

Health Insurance Commissioner: Emergency Telemedicine Measures

STATUS: Expired April 17, 2020

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South Carolina

Last updated 02/28/2021

Department of Insurance: Health Issuers Response to COVID-19

STATUS: Varies

Department of Insurance: Health Issuers Response to COVID-19

STATUS: Varies

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South Dakota

Last updated 04/30/2021

No Reference Found

No Reference Found

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Texas

Last updated 02/28/2021

Department of Insurance: Worker’s Compensation Provider Information on Telemedicine

STATUS: Active

Department of Insurance: Emergency Rule for Workers’ Compensation

STATUS: Expired

Department of Insurance: Emergency Rule Adoption Memo

STATUS: Expired

Department of Insurance: Announcement of Payment Parity

STATUS: Active

Department of Insurance: Emergency Rule on Telemedicine

STATUS: Expired

Department of Insurance: Emergency Rule FAQs

STATUS: Active

Department of Insurance: MMI and IR evaluations not allowed via telemedicine and telehealth

STATUS: Permanent

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Utah

Last updated 02/28/2021

Department of Insurance:  Telehealth Services by Insurers

STATUS: Active

Department …

Department of Insurance:  Telehealth Services by Insurers

STATUS: Active

Department of Health: Telehealth Resources

STATUS: Active

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Vermont

Last updated 02/28/2021

Dep. Of Financial Regulation: Coverage for Telehealth, Telephone or Store

Dep. Of Financial Regulation: Coverage for Telehealth, Telephone or Store and Forward

STATUS: Withdrawn, October 23, 2020

Dep. Of Financial Regulation: Memo on COVID-19 and Telemedicine Services

STATUS: Active

Emergency Rule: Access to Health Care Services During the COVID-19 Pandemic

STATUS: Expires July 1, 2021

H 742: Insurance Reimbursement

STATUS: Enacted

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Virginia

Last updated 02/28/2021

No Reference Found

No Reference Found

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Washington

Last updated 02/28/2021

Department of Insurance: Emergency Order on Telemedicine Extension

STATUS: Expired …

Department of Insurance: Emergency Order on Telemedicine Extension

STATUS: Expired September 15, 2020

Department of Insurance: Emergency Order on Telemedicine

STATUS: Expired September 15, 2020

Department of Insurance: Partial Extending of Emergency Order

STATUS: Active, expires May 2, 2021

Office of the Governor: Proclamation on Telemedicine

STATUS: Expired August 1, 2020

Office of the Governor: Proclamation on Telemedicine Payment Parity

STATUS: Active, until WA State of Emergency ends

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West Virginia

Last updated 02/28/2021

Office of Insurance Commissioner: Coverage of Telehealth Services and Coronavirus

Office of Insurance Commissioner: Coverage of Telehealth Services and Coronavirus (COVID-19)

STATUS: Superseded by HB 4003

Office of Insurance Commissioner: Modified Coverage of Telehealth Services and Coronavirus (COVID-19)

STATUS: Varies

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Wisconsin

Last updated 02/28/2021

Dept. Of Insurance: Request Regarding Malpractice Coverage

STATUS: Active

Dept. …

Dept. Of Insurance: Request Regarding Malpractice Coverage

STATUS: Active

Dept. Of Insurance: Bulletin on Coverage Request

STATUS: Active, for duration of PHE

Dept. Of Insurance: Telemedicine Coverage Request

STATUS: Active

Executive Order: Telemedicine Licensing and Payers

STATUS: Active, for duration of PHE

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Wyoming

Last updated 02/28/2021

Insurance Department:  Telehealth Service Delivery

STATUS: Expired

Insurance Department:  Telehealth Service Delivery

STATUS: Expired

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COVID-19

Private Payer

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