COVID-19

Private Payer

Many states have laws requiring private payers provide some type of reimbursement for telehealth delivered services. During the COVID-19 public health emergency (PHE), many states requested that their insurers expand the services they allow to be provided via telehealth, the types of providers that are able to deliver those services or required them to pay the same rate as in-person services. These policies are temporary and most will expire at the end of the PHE.

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Disclaimer

PLEASE NOTE: CCHP is providing the following for informational purposes only. We are not providing legal advice or interpretation of the laws and regulations and policies. CCHP encourages you to check with the appropriate state agency for further information and direction. This information should not be construed as legal counsel. Consult with an attorney if you are seeking a legal opinion.

Federal

Last updated 06/30/2023

No reference found.

No reference found.

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Alabama

Last updated 06/19/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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Alaska

Last updated 06/20/2023

Alaska Department of Commerce, Community, and Economic Development: Telehealth and

Alaska Department of Commerce, Community, and Economic Development: Telehealth and Licensing During Covid-19

STATUS: Parts have expired while other sections are still active.

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Arizona

Last updated 05/31/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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Arkansas

Last updated 05/31/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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California

Last updated 06/28/2023

Department of Managed Health Care: Reimbursement for Telehealth Services (APL

Department of Managed Health Care: Reimbursement for Telehealth Services (APL 20-009)

STATUS: Active

Department of Managed Health Care: Telehealth Services (APL 20-13)

STATUS: Varies, some policies expired at end of PHE.

Department of Managed Health Care: All Plan Letter (20-032) Continuation of APL 20-013 & 20-009; FAQs

STATUS: Varies, some policies expired at end of PHE.

STATUS: Varies, some provisions only active during PHE.

Department of Insurance: Increased Telehealth Access

STATUS: Active

Department of Insurance: Notice regarding Telehealth

STATUS: Varies, some provisions only active during PHE.

Department of Insurance:  Maximizing Telehealth

STATUS: Varies, some provisions only active during PHE.

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Colorado

Last updated 08/04/2023

Division of Insurance: Policy Directive 

STATUS: Active.

Department of Public …

Division of Insurance: Policy Directive 

STATUS: Active.

Department of Public Health: COVID-19 Telehealth Regulation Changes

STATUS: Active.

Department of Regulatory Agencies: FAQs on COVID-19 Telehealth Services

STATUS: Active and still available on Dept. of Regulatory Agencies COVID-19 Website (under Insurance), however other documents available on the website state that they have not been updated in light of the expiration of most statewide mandates.

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Connecticut

Last updated 07/14/2023

Delaware

Last updated 07/21/2023

Insurance Commissioner: Bulletin to Insurance Carriers on Telehealth

STATUS: Active

Insurance Commissioner: Universally Applicable Bulletin No. 6 – Rescinding of COVID 19-Related Bulletins and Continuation of Certain Relevant Provisions

STATUS: Active

HB 160: Permanent Private Payer Telehealth Expansions – Made audio-only flexibility permanent and removed in-person requirements in certain instances

STATUS: Enacted (Most provisions took effect July 1, 2021)

Department of Insurance: Insurance Coverage for Telemedicine and Telehealth Final Order

STATUS: Permanent

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District of Columbia

Last updated 06/12/2023

Health Regulation and Licensing Administration: Guidance on use of Telehealth

Health Regulation and Licensing Administration: Guidance on use of Telehealth in DC

STATUS: Active

Department of Insurance: Order regarding carriers provide telehealth coverage

STATUS: Expired

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Florida

Last updated 06/13/2023

No Reference Found

No Reference Found

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Georgia

Last updated 05/31/2023

No Reference Found

No Reference Found

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Hawaii

Last updated 06/09/2023

Medicaid: COVID-19 Pandemic Action Plan for QI Health Plans – …

Medicaid: COVID-19 Pandemic Action Plan for QI Health Plans – Part VIII

STATUS:  Memo QI-2317A & QI-2317.  Various expiration dates to policies: May 11, 2023, November 11, 2023, September 30, 2024.

Medicaid: COVID-19 Pandemic Action Plan for QI Health Plans

STATUS: See Memo QI-2317A & QI-2317. Various expiration dates to policies: May 11, 2023, November 11, 2023, September 30, 2024.

Department of Insurance:  COVID-19 FAQs (includes telehealth question)

STATUS: See Memo QI-2317A & QI-2317. Various expiration dates to policies: May 11, 2023, November 11, 2023, September 30, 2024.

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Idaho

Last updated 06/29/2023

Department of Insurance:  Temporary Waiver of Provider Restrictions

STATUS:Expired with …

Illinois

Last updated 06/21/2023

Office of the Governor: Extends Order on Telehealth Services specifically

Indiana

Last updated 06/23/2023

No active waiver found.

No active waiver found.

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Iowa

Last updated 08/15/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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Kansas

Last updated 07/02/2023

No reference found.

No reference found.

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Kentucky

Last updated 07/12/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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Louisiana

Last updated 06/05/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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Maine

Last updated 05/24/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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Maryland

Last updated 05/24/2023

Maryland Health Care Commission: Payer Telehealth Policies

STATUS: Active

Maryland

Maryland Health Care Commission: Payer Telehealth Policies

STATUS: Active

Maryland Health Care Commission: Payer Remote Patient Monitoring Policies

STATUS: Active

Department of Health: FAQs on Telehealth

STATUS: Active

STATUS: Enacted

HB 123/SB 3 : Extends many telehealth flexibilities including relaxed originating site restrictions, as well as audio-only and parity until June 30, 2023

STATUS: Enacted

HB 1148/SB 582/SB 534: Effective June 1, 2023, extends audio-only and parity until June 30, 2025

STATUS: Enacted

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Massachusetts

Last updated 08/08/2023

Department of Insurance: Managed Care Practices and Continued Access to Telehealth Services

STATUS: Active. Bulletin still listed.

Department of Insurance: Continued Access to Telehealth Services

STATUS: Active. Bulletin still listed.

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Michigan

Last updated 09/05/2023

No reference found.

No reference found.

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Minnesota

Last updated 06/27/2023

No Reference Found.

No Reference Found.

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Mississippi

Last updated 08/08/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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Missouri

Last updated 09/05/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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Montana

Last updated 06/05/2023

Previous COVID-19 waivers expired. No reference found.

Previous COVID-19 waivers expired. No reference found.

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Nebraska

Last updated 08/08/2023

Medicaid: End of the Public Health Emergency

STATUS: Lists policies …

Medicaid: End of the Public Health Emergency

STATUS: Lists policies made permanent and expired.

Medicaid:  General Statewide Telehealth -COVID-19 FAQs

STATUS: Expired, see Telehealth Guidance Document and Medicaid PHE webpage for policies made permanent.

Department of Insurance: Telehealth Questions and Responses

STATUS: Varies. Most policies likely expired.

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Nevada

Last updated 07/17/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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New Hampshire

Last updated 07/13/2023

No Reference Found

No Reference Found

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New Jersey

Last updated 08/14/2023

Dep. of Banking and Insurance:  Bulletin on Telemedicine Coverage

STATUS: …

Dep. of Banking and Insurance:  Bulletin on Telemedicine Coverage

STATUS: Active, until end of NJ state of emergency and PHE. PHE has ended, but state of emergency is still active.

Dep. of Banking and Insurance: Bulletin on Telemedicine for Personal Injury Protection Coverage

STATUS: Active, until end of NJ state of emergency and PHE. PHE has ended, but state of emergency is still active.

AB 3843: Health Carrier and Medicaid Coverage

STATUS: Enacted

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New Mexico

Last updated 06/20/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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New York

Last updated 06/01/2023

Department of Financial Services: Coronavirus and Telehealth Services

STATUS: Some …

Department of Financial Services: Coronavirus and Telehealth Services

STATUS: Some information appears to still be in effect (see regulations below).

Department of Financial Services: Information for Insurers and Providers on Coverage for Telehealth Services

STATUS: Some information appears to still be in effect (see regulations below).

Department of Financial Services: Final Rule Audio-Only Coverage

STATUS: Permanent

Department of Financial Services: Emergency Rule Prohibiting Cost-Sharing for COVID-19 Visits

STATUS: Expired May 11, 2023.

Workers’ Compensation Board: Emergency Rule Allowing Telemedicine

STATUS: Expires July 9, 2023.

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North Carolina

Last updated 07/17/2023

Department of Insurance:  Payer COVID-19 Telehealth Policies

STATUS: Active but …

Department of Insurance:  Payer COVID-19 Telehealth Policies

STATUS: Active but may be outdated.

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North Dakota

Last updated 06/13/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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Ohio

Last updated 06/07/2023

HB 122: Private Payer Reimbursement

STATUS: Enacted

HB 122: Private Payer Reimbursement

STATUS: Enacted

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Oklahoma

Last updated 07/02/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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Oregon

Last updated 07/31/2023

Consumer and Business Services:  Telehealth Guidance for Health Plans

STATUS: …

Consumer and Business Services:  Telehealth Guidance for Health Plans

STATUS: Expired

Division of Financial Regulation:  Telehealth Page

STATUS:  Agreement for expanded telehealth coverage by insurance companies expired as of June 21, 2021.  Webpage still active.

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Pennsylvania

Last updated 09/10/2023

Insurance Department: Private Payer Telehealth Flexibilities

STATUS: Expired.

Insurance Department: Private Payer Telehealth Flexibilities

STATUS: Expired.

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Puerto Rico

Last updated 07/12/2023

Ruling Letter CN – 2020-278-D

Status: Repealed

Ruling Letter CN – 2020-274-D

Status: Repealed

Ruling Letter CN – 2020-270-D

Status: Repealed

20 LPRA Section 6011/

Status: Expired

Admin Order 470

Status: Appears to be Active

Admin Order 449

Status: Appears to be Active

Admin Order 438

Status: Appears to be Active

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Rhode Island

Last updated 05/24/2023

Health Insurance Commissioner:  Insurance Coverage

STATUS:  Active during State of …

Health Insurance Commissioner:  Insurance Coverage

STATUS:  Active during State of Emergency.

Health Insurance Commissioner and Medicaid: Program Instructions During COVID-19

STATUS:  Active during State of Emergency.

 

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South Carolina

Last updated 08/16/2023

Department of Insurance: Health Issuers Response to COVID-19

STATUS: Varies

Department of Insurance: Health Issuers Response to COVID-19

STATUS: Varies

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South Dakota

Last updated 07/31/2023

No Reference Found

No Reference Found

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Tennessee

Last updated 08/30/2023

Previous COVID-19 waivers expired.

Previous COVID-19 waivers expired.

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Texas

Last updated 08/21/2023

Department of Insurance: Worker’s Compensation Provider Information on Telemedicine

STATUS: Active

Department of Insurance: Emergency Rule FAQs

STATUS: FAQ webpage still active. Emergency rule expired.

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Utah

Last updated 06/27/2023

Department of Health: Telehealth Resources

STATUS: Page still active.

Department of Health: Telehealth Resources

STATUS: Page still active.

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Vermont

Last updated 07/12/2023

Dep. Of Financial Regulation: Coding and Reimbursement for Audio-Only Telephone Services Required by Act 6 of 2021

STATUS: Active. Expires Dec. 31, 2023 or until rescinded or superseded.

H 742: Insurance Reimbursement

STATUS: Enacted

SB 117: Resolves Act 91 – COVID-19 Flexibilities & Audio-Only

STATUS: Enacted

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Virgin Islands

Last updated 07/25/2023

No reference found.

No reference found.

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Virginia

Last updated 08/15/2023

No Reference Found

No Reference Found

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Washington

Last updated 06/21/2023

No reference found.

No reference found.

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West Virginia

Last updated 05/25/2023

Office of Insurance Commissioner: Coverage of Telehealth Services and Coronavirus

Office of Insurance Commissioner: Coverage of Telehealth Services and Coronavirus (COVID-19)

STATUS: Superseded by HB 4003

Office of Insurance Commissioner: Modified Coverage of Telehealth Services and Coronavirus (COVID-19)

STATUS: Varies

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Wisconsin

Last updated 08/30/2023

Commissioner of Insurance: Telemedicine Coverage Request Related to COVID-19

STATUS: …

Commissioner of Insurance: Telemedicine Coverage Request Related to COVID-19

STATUS: Active

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Wyoming

Last updated 05/24/2023

No Reference Found

No Reference Found

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COVID-19

Private Payer

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