Eligible providers are health care providers who are eligible to bill Hawai‘i Medicaid, practicing within their scope, and delivering services which can be appropriately and effectively administered through the telehealth modality.
WRAP-AROUND SERVICES: FQHCs must ensure the provision of relevant wrap-around non-billable services. Efforts shall be made to ensure that patients receive relevant wrap-around services, and this may mean delivering care to the patient’s location as one way to ensure services are received. Wrap-around non-billable services may or may not occur on the same day as services provided through telehealth modality and the eligible FQHC provider delivering services through the telehealth modality must provide clear instructions to the patient and document in the patient’s record how and when the wrap-around non-billable services will be provided. Wrap-around non-billable services must be documented in the patient’s medical record.
ELIGIBLE SERVICES: Services provided by telehealth must be appropriate for the telehealth modality, clinically appropriate for the patient, rendered in conformance with the full description of the procedure code, and performed by a health care provider eligible to bill Hawai‘i Medicaid.
See Attachment C for guidance.
SOURCE: Med-QUEST Memo QI-2527/FFS-25-12/CCS-2509 (Dec. 8, 2025). (Accessed Dec. 2025).
Federally Qualified Health Centers (FQHCs) are paid a PPS all-inclusive rate for all services performed by the FQHC covered health care professionals (as defined in section 21.2.1) for each encounter with a Medicaid client per day. Contacts with one or more health care professionals and multiple contacts with the same health care professional that take place on the same day and at a single location shall constitute a single encounter unless:
I. After the first encounter, the patient suffers illness or injury requiring additional diagnosis or treatment.
- Two (2) encounters are payable when the first encounter is for treatment of an acute and/or chronic condition such as cough/ fever and/or hypertension and patient returns to the FQHC with an acute injury such laceration of the forearm, sprained ankle, etc. or
- One (1) medical encounter is payable when the first encounter is for treatment of cough and fever and the second encounter is for a pelvic and breast exam for cancer screening.
- One (1) medical encounter is payable when one (1) encounter is a face-to-face visit with a MD/DO and other encounter(s) is/are face-to-face visit(s) with an OD, DPM, or non-behavioral health APRN for the same, related, or unrelated condition(s).
II. The patient makes visits for different types of services, specifically, dental or behavioral health. Medicaid shall pay for a maximum of one visit per day for each of these services in addition to one medical visit.
SOURCE: HI Medicaid Provider Manual (FQHC) (March 2016), p. 8-9. (Accessed Dec 2025).
Dentistry
While the reimbursement for radiographic services is traditionally based on the date that the radiograph is read by the dentist providing the diagnosis, to minimize confusion that may potentially arise with asynchronous technology, the following protocol will be used when filing claims:
- Only one claim submission is allowed for each patient visit. All services to be claimed must be included in that single submission.
- The service date on the claim is the date that the patient was treated at the originating site regardless of whether asynchronous or synchronous technology was used.
- When asynchronous technology is used and the service date on the claim does not match the clinical notes (interpretation of the x-rays was done on a different day from when the patient was seen), a notation in clinical records should explain the discrepancy for auditing purposes.
SOURCE: HI Med-QUEST Medicaid Provider Manual Dental Benefits (May 2025), p. 40. (Accessed Dec. 2025).
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